Simply Scuba Reviews

Excellent prompt service. Products arrived undamaged and in perfect condition.

I searched high and low for this product and finally found it here! Item is absolutely perfect and will protect my mask from any damage whilst in transit. Price good and delivery time was very swift. Overall very impressed.

Easy to order. Delivered as promised

Great selection of masks, good prices, videos very helpful in making choice

Great product , ordered at weekend, 48 hours later put parcel in hand. Will be in use in Greece after another 48 hours

The goods arrived promptly and fitted perfectly. They are goodlooking which for flippers is not easy
I’m very pleased with the service I received

Ordered a mask at the beginning of December and still hasn’t arrived. Multiple emails saying they’ll do ‘all they can’ to help which so far has been nothing. So unhappy as had our holiday without my wife’s Xmas present which was ordered in plenty of time. They tried to say it’s my fault as the address was entered incorrectly due to billing and delivery being different. Such a shame as their advice before the purchase was the reason I chose to buy from them over 6 weeks ago! Have requested a refund and nothing forthcoming.

I wouldn’t use them again sadly.

Disappointed. My husband bought me some new fins for Christmas which unfortunately are too small for me. I just want to replace to the next size up but ‘customer experience’ insists that they won’t as it now falls outside of the 30 day period. I am told they have the right size in stock and I am happy to pay postage so won’t cost Simply Scuba anything. Correspondence has been terse and unhelpful and has now stopped responding.

Update
Thank you to Simply Scuba for quickly getting in contact and replacing the fins. Happy to say they are just perfect

Simple order but made so much easier with quick despatch and very timely delivery. Always a pleasure using Simply Scuba and have done for many years...

I bought a snorkelling bag that I love! It’s well made and great price in the sales. I would buy again from simply Scuba. Fast delivery, we’ll packaged. Happy!

I ordered on Saturday night and my flippers wee delivered onMonday monring with in gthe time slot. The efficiency knows no bounds.

I bought some weight and other diving accessories from this company, and paid for DPD next day delivery. The order did come through the next day, but with one item missing. The package was not packed well, with seal already open when I receive it. The missing item has clearly lost in transit. I then went on the journey to get in touch with their customer service and try to resolve the issue. All I have been advised was they are waiting for delivery company to response. I finally have to resolve the issue with Paypal, which I got the refund back straight away. Very disappointed with the experience.

Brilliant company to buy from, great website simply easy to navigate through.
Fast delivery service with great send back service too.
Thanks to the team

I bought a mask from this online store. And it was meant to arrive few weeks ago. Although the delivery was tracked and it even stated it had been delivered- with a picture to prove it was left in front of a doorway. I never received it. First of all that door way was never ours because ours is painted red. I contact the customer service to see what they could do but till now I have been left in a pause, as they said they will contact the courier. Fair enough it may be the couriers fault however the fact that I paid for the item And still not received the item, something should be done quite promptly instead of making me wait for few weeks.


Updated:

They were kind enough to give me a full refund for the lost item

I never received my parcel and no one seems to care been waiting for almost a month for flippers I needed for this vacation :(

Update January 2nd: order was made a month ago now and still no news about the parcel and not been contacted: I just want my money back by now !